1. Introduction
This Privacy Policy explains how Bur Dubai Pest Control ("we", "us", "our") collects, uses, and shares information when you visit burdubaipestcontrol.com or contact us through WhatsApp, phone, or our enquiry form. By using this website or submitting an enquiry, you agree to the practices described below.
📋 Partnership Disclosure: Bur Dubai Pest Control has partnered with a licensed pest control and facility services company to fulfil the enquiries generated through this website. When you contact us — via WhatsApp, phone, or our contact form — your name, contact number, and service request will be shared with our partner company, who will contact you directly to confirm your requirement, provide a quote, and schedule your service. We share only what is needed to respond to and fulfil your enquiry, and we only work with a partner we have vetted for service quality and reliability.
2. Information We Collect
Depending on how you interact with this website, we may collect:
- Contact details you provide — name, phone/WhatsApp number, and email, if given
- Service details — the type of service you're enquiring about and any notes you share
- Page and referral information — which page on our site your enquiry came from, so we can respond with the right context
- Basic technical data — such as general browser/device information collected automatically by standard web analytics, if enabled
3. How We Use Your Information
- To respond to your enquiry and arrange the service you've requested
- To share your enquiry with our partner service provider so they can contact you and carry out the requested service
- To improve our website content and understand which pages and services visitors are most interested in
- To meet any legal, regulatory, or safety obligations that apply to us
4. Who We Share Your Information With
We do not sell your personal information. We share it only in the following circumstances:
- Our partner pest control service provider — as described above, to contact you and fulfil your service request. This is the primary reason your details are shared.
- Service providers who support our operations — such as hosting, messaging, or analytics tools — solely to help us run this website and respond to enquiries.
- Legal or regulatory authorities — where required by UAE law or a valid legal request.
5. WhatsApp Communication
If you contact us via WhatsApp, your message and phone number are visible to our team (and, where applicable, our partner service provider) as part of that conversation, in line with WhatsApp's own terms of service. We use this channel to respond quickly to enquiries and coordinate your requested service.
6. Cookies & Analytics
This website may use basic cookies or similar technologies to understand general site usage (such as which pages are visited most). This data is aggregated and is not used to personally identify you beyond what you've directly shared with us through an enquiry.
7. Data Retention
We retain enquiry information for as long as needed to fulfil your request and for a reasonable period afterward for record-keeping and service-quality purposes, after which it is deleted or anonymised.
8. Your Rights
You can ask us at any time to:
- Tell you what information we hold about you
- Correct inaccurate information
- Delete your information, where we are not required to retain it for legal or service-related reasons
To make a request, contact us using the details below.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page will reflect the most recent revision.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, reach out to us:
| info@burdubaipestcontrol.com | |
| +971 54 333 6768 | |
| Hours | Mon–Sun, 8 AM – 10 PM |